Sizing & Fit
How do I choose the correct ring size?
How do I choose the correct ring size?
Use the ring size guide on the product page. You can also compare the measurements with a ring that already fits the intended finger.
Measure the inner diameter of the ring at its widest point and compare this measurement with the size guide.
How can I measure my finger at home?
How can I measure my finger at home?
Wrap a thin strip of paper around the base of your finger and mark where the ends meet. Measure the length in millimetres and compare it with the ring size guide.
Measure more than once and avoid measuring when your hands are unusually hot or cold.
What should I do if I am between two ring sizes?
What should I do if I am between two ring sizes?
Choose the larger size when your measurement falls between two available sizes. This is particularly helpful for wider rings or fingers that tend to swell slightly during the day.
How do I know where a necklace will sit?
How do I know where a necklace will sit?
The product page lists the chain length and any extension length. The exact position can vary depending on your neck circumference, clothing and how you combine the necklace with other chains.
You can compare the listed length with a necklace you already own.
Are Lumé Lumé rings and necklaces adjustable?
Are Lumé Lumé rings and necklaces adjustable?
Adjustability varies by design. Extension chains, open ring designs and adjustable details are listed on the individual product page.
Do not force a ring, ear cuff or earring open unless it is specifically described as adjustable.
Are Lumé Lumé earrings heavy?
Are Lumé Lumé earrings heavy?
The weight depends on the design. Smaller hoops and studs generally feel lighter than larger statement earrings.
Contact us at contact@lume-lume.com if you would like help comparing two specific designs.
Which jewellery is easiest to buy as a gift?
Which jewellery is easiest to buy as a gift?
Necklaces, bracelets and earrings are usually the easiest gifts when you do not know the recipient's ring size.
For a ring, measuring the inner diameter of one of the recipient's existing rings is the most reliable option.
Products, Restocks & Customer Support
Will sold-out Lumé Lumé jewellery be restocked?
Will sold-out Lumé Lumé jewellery be restocked?
Some styles may return, while others may only be available for a limited period.
Sign up for a restock notification when that option is shown or subscribe to Lumé Lumé emails for updates about restocks and new jewellery releases.
Is an item reserved when I add it to my basket?
Is an item reserved when I add it to my basket?
No. Adding an item to your basket does not reserve the available stock.
The item is only secured once checkout has been completed and payment has been accepted.
How can I hear about new Lumé Lumé jewellery releases?
How can I hear about new Lumé Lumé jewellery releases?
Subscribe to our emails and follow Lumé Lumé on social media for new drops, restocks, jewellery styling inspiration and launch updates.
Where can I find exact product measurements?
Where can I find exact product measurements?
Exact information about dimensions, chain lengths, extension lengths, ring sizes, closures and materials is provided on the individual product page.
The product page should always be used as the primary source for details about a specific design.
Can you help me choose between two pieces?
Can you help me choose between two pieces?
Of course. Email contact@lume-lume.com with the names or links of the pieces you are considering.
Tell us what kind of fit or look you are searching for and we can help you compare the designs.
Do I need an account to order from Lumé Lumé?
Do I need an account to order from Lumé Lumé?
No. You can complete your purchase as a guest without creating a customer account.
How do I unsubscribe from Lumé Lumé marketing emails?
How do I unsubscribe from Lumé Lumé marketing emails?
Use the unsubscribe link at the bottom of any Lumé Lumé marketing email.
You may still receive essential transactional emails about existing orders, payments, returns or deliveries.
How can I contact Lumé Lumé?
How can I contact Lumé Lumé?
Email us at contact@lume-lume.com or use the contact form on our website.
For questions about an existing purchase, include your order number so we can locate your order more quickly.
How quickly will I receive a reply?
How quickly will I receive a reply?
We aim to respond to all customer enquiries as quickly as possible during business days.
During busy periods, response times may be slightly longer.
