Jewellery & Materials
What materials is Lumé Lumé jewellery made from?
What materials is Lumé Lumé jewellery made from?
Most Lumé Lumé pieces are made from durable stainless steel finished with 18K gold PVD plating. Materials can vary between designs, so always check the individual product page for the exact composition of a specific piece.
What does PVD gold plating mean?
What does PVD gold plating mean?
PVD stands for Physical Vapour Deposition. During this process, the gold-coloured finish is bonded to the stainless steel base in a controlled environment. PVD plating is designed to be more resistant to everyday wear than many conventional plating methods.
Is Lumé Lumé jewellery plated with real gold?
Is Lumé Lumé jewellery plated with real gold?
Yes. Our gold-coloured pieces are finished with genuine 18K gold PVD plating, unless the individual product page states otherwise.
Is Lumé Lumé jewellery made from solid gold?
Is Lumé Lumé jewellery made from solid gold?
No. Most Lumé Lumé jewellery is made from stainless steel with an 18K gold PVD-plated finish. This gives the jewellery its gold appearance while keeping the pieces durable, wearable and accessible.
Is Lumé Lumé jewellery waterproof?
Is Lumé Lumé jewellery waterproof?
Our PVD gold-plated stainless steel jewellery is designed to withstand everyday contact with water. Most pieces can be worn while showering, washing your hands or exercising.
To preserve the finish for as long as possible, rinse and dry your jewellery after contact with chlorine, salt water, sweat, perfume or skincare products.
Will Lumé Lumé jewellery tarnish or change colour?
Will Lumé Lumé jewellery tarnish or change colour?
Our stainless steel base and PVD finish are selected for their durability and resistance to everyday wear. However, all plated jewellery can gradually show signs of wear.
The longevity of the finish depends on how often the piece is worn, how it is cared for, individual skin chemistry and exposure to cosmetics or chemicals.
Will the jewellery turn my skin green?
Will the jewellery turn my skin green?
However, every person's skin chemistry is different and we cannot guarantee that no reaction or discolouration will ever occur.
Keeping your jewellery clean and dry can help prevent residue from building up.
Is Lumé Lumé jewellery suitable for sensitive skin?
Is Lumé Lumé jewellery suitable for sensitive skin?
Stainless steel is generally well tolerated, but every skin type is different. If you have a known metal allergy or particularly sensitive skin, review the materials on the product page before ordering.
Stop wearing the jewellery if irritation occurs.
Does Lumé Lumé jewellery contain nickel?
Does Lumé Lumé jewellery contain nickel?
Our jewellery is made primarily from stainless steel. Material compositions can vary by design, so please refer to the individual product page for the most accurate material information.
If you have a known metal allergy, we recommend reviewing the materials before purchasing.
Does PVD gold plating fade over time?
Does PVD gold plating fade over time?
Like all plated jewellery, PVD plating will naturally show signs of wear over time. However, PVD is designed to be significantly more durable than many traditional gold-plating methods.
Proper care and avoiding unnecessary exposure to harsh chemicals will help maintain the finish for longer.
Can I wear multiple Lumé Lumé necklaces together?
Can I wear multiple Lumé Lumé necklaces together?
Absolutely. Many of our necklaces are designed to layer beautifully together. Combining different chain lengths creates a balanced, effortless look.
You can also mix necklaces with matching earrings, rings and bracelets for a complete jewellery stack.
Waterproof Wear & Jewellery Care
Can I shower while wearing Lumé Lumé jewellery?
Can I shower while wearing Lumé Lumé jewellery?
Most Lumé Lumé pieces can be worn in the shower. Soap, shampoo and other products can leave a temporary residue on the surface, so rinse the jewellery with clean water and dry it afterwards when needed.
Can I wear my jewellery while exercising?
Can I wear my jewellery while exercising?
Yes. Lumé Lumé jewellery is designed to move with you and can be worn during most workouts.
After a particularly sweaty workout, rinse the piece with fresh water and dry it thoroughly with a soft cloth.
Can I wear my jewellery in the sea or swimming pool?
Can I wear my jewellery in the sea or swimming pool?
Our jewellery can handle occasional contact with water, but salt water and chlorine are more demanding than fresh water.
Rinse the jewellery thoroughly after swimming and dry it carefully. Removing delicate pieces before prolonged swimming will help preserve their finish for longer.
Can perfume, sunscreen or skincare affect gold-plated jewellery?
Can perfume, sunscreen or skincare affect gold-plated jewellery?
Frequent direct contact with perfume, hairspray, sunscreen, body lotion and skincare products can shorten the life of a plated finish.
Allow products to absorb into your skin before putting on your jewellery whenever possible.
How should I clean my gold-plated jewellery?
How should I clean my gold-plated jewellery?
Use a clean, soft microfibre cloth to remove fingerprints, oils and residue. When necessary, rinse the jewellery gently with lukewarm water and dry it completely.
Do not use abrasive cloths, hard brushes, toothpaste or chemical jewellery cleaners.
Can I sleep in my jewellery?
Can I sleep in my jewellery?
You can, but removing jewellery before sleeping helps prevent unnecessary friction, bending, pressure and tangling.
This is particularly important for delicate necklaces, fine chains and larger earrings.
How should I store my jewellery?
How should I store my jewellery?
Store each piece separately in a clean and dry place, preferably inside its original pouch or a jewellery box.
Keeping different pieces apart helps prevent scratches, tangled chains and damage caused by heavier jewellery.
What should I do if my jewellery looks dull?
What should I do if my jewellery looks dull?
Gently polish the surface with a clean microfibre cloth. Soap, skincare products and natural skin oils can temporarily reduce the shine of the jewellery.
Avoid aggressive polishing products, as these may damage the plated finish.
Sizing & Fit
How do I choose the correct ring size?
How do I choose the correct ring size?
Use the ring size guide on the product page. You can also compare the measurements with a ring that already fits the intended finger.
Measure the inner diameter of the ring at its widest point and compare this measurement with the size guide.
How can I measure my finger at home?
How can I measure my finger at home?
Wrap a thin strip of paper around the base of your finger and mark where the ends meet. Measure the length in millimetres and compare it with the ring size guide.
Measure more than once and avoid measuring when your hands are unusually hot or cold.
What should I do if I am between two ring sizes?
What should I do if I am between two ring sizes?
Choose the larger size when your measurement falls between two available sizes. This is particularly helpful for wider rings or fingers that tend to swell slightly during the day.
How do I know where a necklace will sit?
How do I know where a necklace will sit?
The product page lists the chain length and any extension length. The exact position can vary depending on your neck circumference, clothing and how you combine the necklace with other chains.
You can compare the listed length with a necklace you already own.
Are Lumé Lumé rings and necklaces adjustable?
Are Lumé Lumé rings and necklaces adjustable?
Adjustability varies by design. Extension chains, open ring designs and adjustable details are listed on the individual product page.
Do not force a ring, ear cuff or earring open unless it is specifically described as adjustable.
Are Lumé Lumé earrings heavy?
Are Lumé Lumé earrings heavy?
The weight depends on the design. Smaller hoops and studs generally feel lighter than larger statement earrings.
Contact us at contact@lume-lume.com if you would like help comparing two specific designs.
Which jewellery is easiest to buy as a gift?
Which jewellery is easiest to buy as a gift?
Necklaces, bracelets and earrings are usually the easiest gifts when you do not know the recipient's ring size.
For a ring, measuring the inner diameter of one of the recipient's existing rings is the most reliable option.
Orders & Payments
Which payment methods do you accept?
Which payment methods do you accept?
The currently available payment methods are displayed during checkout. Availability can depend on your country, currency and device.
You can review all available options before completing your order.
Is my payment information secure?
Is my payment information secure?
Payments are handled by secure payment providers. Lumé Lumé does not receive or store your complete card details.
I did not receive an order confirmation. What should I do?
I did not receive an order confirmation. What should I do?
Check your spam, promotions and junk folders first. Also check whether the email address entered during checkout was correct.
If you still cannot find the confirmation, email contact@lume-lume.com with your full name and the approximate time of purchase.
Can I edit or cancel my order?
Can I edit or cancel my order?
We begin processing orders quickly, so changes and cancellations are not always possible after an order has been confirmed.
Email contact@lume-lume.com as soon as possible and include your order number. Once an order has been processed or dispatched, it can no longer be edited or cancelled.
I entered the wrong delivery address. Can you change it?
I entered the wrong delivery address. Can you change it?
Contact us immediately with your order number and the complete correct address.
We can only update a delivery address if the order has not yet been processed. Additional shipping costs may apply if an incorrect address causes the parcel to be returned to us.
How do Lumé Lumé discount codes work?
How do Lumé Lumé discount codes work?
Enter your discount code in the designated field during checkout. The discount will be shown before you complete payment when the code is valid and its conditions have been met.
Unless a promotion specifically states otherwise, multiple discount codes cannot be combined.
Do your prices include VAT?
Do your prices include VAT?
Applicable taxes and the final order total are shown during checkout before payment. The amount can depend on your delivery destination and local tax requirements.
Which currency will I be charged in?
Which currency will I be charged in?
The checkout shows the currency and final amount before you complete payment.
Your bank or payment provider may apply its own exchange rate or conversion fee when the payment currency differs from the currency of your account.
Can I order a gift for someone else?
Can I order a gift for someone else?
Yes. Simply enter the recipient's delivery address during checkout.
If you would like to include a gift message in the future, keep an eye on our website for new gifting options.
Can I use more than one discount code?
Can I use more than one discount code?
Only one promotional code can normally be used per order unless stated otherwise during a specific promotion.
Why hasn't my tracking updated yet?
Why hasn't my tracking updated yet?
Tracking information can sometimes take 24 to 48 hours to update after your parcel has been dispatched.
If there has been no movement after several business days, please contact us and we'll gladly help investigate.
Do you ship worldwide?
Do you ship worldwide?
We ship to many countries. The destinations available for your order are shown during checkout.
If your country is not available, please contact us and we'll be happy to advise.
Shipping & Tracking
When will my Lumé Lumé order be dispatched?
When will my Lumé Lumé order be dispatched?
Orders are normally processed within 2 business days. Weekends and public holidays are not counted as business days.
Processing may take slightly longer during product launches, promotions or exceptionally busy periods.
How long does Lumé Lumé delivery take?
How long does Lumé Lumé delivery take?
Our general delivery estimate is 4 to 10 business days after dispatch.
Delivery times are estimates and can vary depending on the destination, shipping carrier, customs procedures, public holidays and local circumstances.
Where does Lumé Lumé deliver?
Where does Lumé Lumé deliver?
We deliver to the destinations available during checkout. Enter your delivery address to see whether shipping is available to your location.
How much does shipping cost?
How much does shipping cost?
Shipping costs are calculated during checkout based on the delivery destination and available shipping method.
Any free-delivery threshold or temporary shipping promotion will be clearly displayed on the website or during checkout.
How can I track my Lumé Lumé order?
How can I track my Lumé Lumé order?
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information when tracking is available.
It may take a short time after dispatch for the first tracking update to appear on the carrier's website.
Will I need to pay customs duties or import taxes?
Will I need to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes or handling charges imposed by the destination country.
These charges are not controlled by Lumé Lumé and are the responsibility of the recipient.
What should I do if my parcel is delayed?
What should I do if my parcel is delayed?
Check the latest tracking information first. Delays can occur because of customs processing, weather, carrier disruptions or busy delivery periods.
If tracking has not changed for several business days, contact contact@lume-lume.com with your order number.
Tracking says delivered, but I cannot find my parcel. What should I do?
Tracking says delivered, but I cannot find my parcel. What should I do?
Check the delivery location, household members, neighbours and any safe place that may have been used by the carrier.
Contact the carrier using your tracking number. If the parcel is still missing after these checks, email us and we will help you review the available information.
Can one order arrive in multiple parcels?
Can one order arrive in multiple parcels?
Yes. An order may occasionally be divided into multiple parcels for logistical reasons.
When this happens, you will not be charged additional shipping costs for the extra parcel.
Returns & Refunds
What is the Lumé Lumé return policy?
What is the Lumé Lumé return policy?
You can request a return within 14 days of receiving your order.
Email contact@lume-lume.com within the return period and include your order number and the item you would like to return. We will provide the relevant return instructions.
What condition must returned jewellery be in?
What condition must returned jewellery be in?
Returned items must be unused, unworn and in their original condition. The original packaging and any protective materials should also be included.
Items showing signs of wear, use, damage or improper handling may not qualify for a full refund.
Can I return earrings?
Can I return earrings?
For hygiene reasons, earrings can only be returned when they are unworn and any hygiene seal or sealed packaging remains unopened and intact.
Please review the return conditions before opening sealed earring packaging.
How do I start a return?
How do I start a return?
Email contact@lume-lume.com with:
- Your order number
- The item you want to return
- The reason for the return
Wait for the return instructions before sending the parcel. Unregistered returns can take longer to identify and process.
Who pays for return shipping?
Who pays for return shipping?
Return shipping costs are normally paid by the customer unless the item is defective or an incorrect product was delivered.
We recommend using a tracked shipping service and keeping your proof of postage until the return has been processed.
Can I exchange an item or ring size?
Can I exchange an item or ring size?
We do not currently offer direct exchanges.
To select another product or size, place a new order and return the original item in accordance with the return policy.
When will I receive my refund?
When will I receive my refund?
Once your return has arrived, we will inspect the item and confirm whether the refund has been approved.
Approved refunds are sent to the original payment method. Processing times can vary between banks and payment providers.
How will my refund be issued?
How will my refund be issued?
Refunds are returned to the original payment method used for the order. We cannot normally redirect a refund to another card, account or payment method.
Will my original shipping cost be refunded?
Will my original shipping cost be refunded?
Whether the original shipping charge is included in the refund depends on the reason for the return and the applicable return conditions.
Additional costs paid for an express or upgraded shipping method are generally not refundable beyond the standard delivery amount where applicable.
Can I return a gift?
Can I return a gift?
Yes, provided the item meets our return conditions and is returned within the applicable return period.
Please contact us before sending the item back so we can provide the correct return instructions.
Problems With Your Order & Warranty
My jewellery arrived damaged. What should I do?
My jewellery arrived damaged. What should I do?
Contact contact@lume-lume.com as soon as possible after delivery.
Include your order number and clear photographs of:
- The damaged item
- The protective packaging
- The outer parcel
- The shipping label
This information helps us assess the issue quickly.
I received the wrong product. What should I do?
I received the wrong product. What should I do?
Email us with your order number and clear photos of the item you received.
Once the issue has been confirmed, we will explain the available solution and arrange an appropriate replacement or refund at no additional cost to you.
An item is missing from my order. What should I do?
An item is missing from my order. What should I do?
Check the shipping confirmation first to see whether the order was divided into multiple parcels.
If all items should have arrived together, email us with your order number and a photograph of everything received, including the packaging.
What does the Lumé Lumé warranty cover?
What does the Lumé Lumé warranty cover?
Lumé Lumé provides a 30-day commercial warranty against manufacturing defects.
The warranty does not cover:
- Normal wear
- Accidental damage
- Loss
- Misuse
- Improper storage
- Scratches caused by wear
- Damage caused by perfume, cosmetics or chemicals
What should I do if I notice a problem after 30 days?
What should I do if I notice a problem after 30 days?
Contact us with your order number, a description of the issue and clear photographs.
We will review the product, its age and the nature of the problem and explain which options may be available.
What information should I include when contacting customer care?
What information should I include when contacting customer care?
Include your order number, the email address used for the purchase, a clear description of your question and any relevant photographs.
Providing complete information helps us assist you more quickly.
Products, Restocks & Customer Support
Will sold-out Lumé Lumé jewellery be restocked?
Will sold-out Lumé Lumé jewellery be restocked?
Some styles may return, while others may only be available for a limited period.
Sign up for a restock notification when that option is shown or subscribe to Lumé Lumé emails for updates about restocks and new jewellery releases.
Is an item reserved when I add it to my basket?
Is an item reserved when I add it to my basket?
No. Adding an item to your basket does not reserve the available stock.
The item is only secured once checkout has been completed and payment has been accepted.
How can I hear about new Lumé Lumé jewellery releases?
How can I hear about new Lumé Lumé jewellery releases?
Subscribe to our emails and follow Lumé Lumé on social media for new drops, restocks, jewellery styling inspiration and launch updates.
Where can I find exact product measurements?
Where can I find exact product measurements?
Exact information about dimensions, chain lengths, extension lengths, ring sizes, closures and materials is provided on the individual product page.
The product page should always be used as the primary source for details about a specific design.
Can you help me choose between two pieces?
Can you help me choose between two pieces?
Of course. Email contact@lume-lume.com with the names or links of the pieces you are considering.
Tell us what kind of fit or look you are searching for and we can help you compare the designs.
Do I need an account to order from Lumé Lumé?
Do I need an account to order from Lumé Lumé?
No. You can complete your purchase as a guest without creating a customer account.
How do I unsubscribe from Lumé Lumé marketing emails?
How do I unsubscribe from Lumé Lumé marketing emails?
Use the unsubscribe link at the bottom of any Lumé Lumé marketing email.
You may still receive essential transactional emails about existing orders, payments, returns or deliveries.
How can I contact Lumé Lumé?
How can I contact Lumé Lumé?
Email us at contact@lume-lume.com or use the contact form on our website.
For questions about an existing purchase, include your order number so we can locate your order more quickly.
How quickly will I receive a reply?
How quickly will I receive a reply?
We aim to respond to all customer enquiries as quickly as possible during business days.
During busy periods, response times may be slightly longer.
