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Privacy policy

Privacy Policy – Lumé Lumé

This Privacy Policy explains how Lumé Lumé (“we”, “us”, “our”) collects, uses, shares and protects your personal data when you visit, browse or make a purchase through our website.

1. Who We Are (Data Controller)

Lumé Lumé is the data controller responsible for processing your personal data.
Business name: Lumé Lumé
Chamber of Commerce (KvK): 91047714
Email: contact@lume-lume.com

2. What Personal Data We Collect

Depending on how you use our website, we may collect the following personal data:

  • Identity & contact details: name, billing/shipping address, email, phone number.
  • Order & payment details: products purchased, order history, transaction data, payment status (payments are handled securely by payment providers).
  • Account details (if you create an account): login information and preferences.
  • Customer support data: messages, emails, or other communications with us.
  • Technical & usage data: IP address, browser type, device information, cookie identifiers, pages viewed, and interactions with our site.
  • Marketing preferences: newsletter sign-ups, opt-ins/opt-outs, and campaign engagement (email/SMS if used).

3. How We Collect Your Data

  • Directly from you when you place an order, contact us, or subscribe to marketing.
  • Automatically through cookies and similar tracking technologies when you browse our website.
  • From third parties involved in processing your order (e.g., Shopify, payment providers, shipping partners, analytics/advertising tools).

4. Why We Use Your Data (Purposes & Legal Bases)

We process personal data only when we have a lawful basis under GDPR. Purposes include:

  • To process and deliver your order (contract necessity).
  • To handle payments and prevent fraud (contract necessity and legitimate interest).
  • To provide customer support (contract necessity and legitimate interest).
  • To comply with legal obligations such as tax and accounting rules (legal obligation).
  • To improve our website and services (legitimate interest).
  • To send marketing communications if you have opted in (consent). You can withdraw consent anytime.
  • To show relevant ads and measure performance where you consent to marketing cookies (consent).

5. Who We Share Your Data With

We only share personal data when necessary to operate our store, including with:

  • Shopify (our e-commerce platform).
  • Payment providers such as Shopify Payments, PayPal and Klarna to process transactions.
  • Shipping and fulfillment partners to deliver your order.
  • Analytics and advertising providers (e.g., website analytics, marketing pixels) if you consent to marketing cookies.
  • Email/SMS service providers if you subscribe to marketing.
  • Professional advisors (accountants, legal advisors) when required.

We never sell your personal data.

6. International Data Transfers

Because we sell worldwide and use global service providers, your data may be transferred outside the European Economic Area. When this happens, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent legal protections, as required by GDPR.

7. Data Retention

We keep your personal data only as long as necessary for the purposes described above:

  • Order and invoice data: retained for the legally required accounting period.
  • Customer service communications: retained as long as needed to resolve your request.
  • Marketing data: retained until you unsubscribe or withdraw consent.
  • Website analytics data: retained according to our analytics settings and your cookie choices.

8. Your Rights Under GDPR

If you are in the EU/EEA, you have the following rights:

  • Right of access to your personal data.
  • Right to rectification of incorrect data.
  • Right to erasure (“right to be forgotten”) where applicable.
  • Right to restrict processing in certain cases.
  • Right to data portability.
  • Right to object to processing based on legitimate interest.
  • Right to withdraw consent at any time (for consent-based processing).

To exercise any of these rights, email us at contact@lume-lume.com. We may ask you to verify your identity before acting on your request.

9. Cookies & Tracking Technologies

We use cookies and similar technologies to operate our website, understand usage, and (with your consent) for marketing and advertising. You can manage your cookie preferences through our cookie banner or browser settings. Essential cookies are always active because they are required for site functionality.

10. Security

We take appropriate technical and organizational measures to protect your data against loss, misuse, unauthorized access, disclosure, or alteration. However, no online system can be guaranteed 100% secure.

11. Children’s Privacy

Our website is not intended for children under 16 years old. We do not knowingly collect personal data from children. If you believe a child has provided data to us, please contact us so we can delete it.

12. Complaints

If you are in the EU and believe that we are not handling your data correctly, you have the right to lodge a complaint with your local data protection authority. In the Netherlands, this is the Autoriteit Persoonsgegevens.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

Company details

Lumé Lumé
Chamber of Commerce (KvK): 91047714
Email: contact@lume-lume.com
Return address: J.G. Waltherhof 75, 1323BC Almere, The Netherlands

EMPTY DOM REMOVE PROTECTOR