Shipping policy

Shipping Policy – Lumé Lumé

1. Order Processing Time

Orders are processed within 2 business days, excluding weekends and public holidays. During peak seasons, promotional periods or unexpected delays, processing times may be slightly longer. We will always do our best to ship your order as quickly as possible.

2. Shipping Times

Estimated delivery time depends on the destination country and the shipping method selected at checkout. Our general estimated delivery window is:

• Standard international delivery: 4–10 business days

Please note that these are estimates. Actual delivery times may vary due to factors outside our control, including:

• Customs clearance delays
• Local postal service disruptions
• Weather conditions
• High seasonal volume
• Incorrect or incomplete shipping information provided by the customer

3. Shipping Carriers

We work with multiple international shipping carriers and logistics partners to ensure reliable global delivery. The carrier used may vary depending on the destination and operational circumstances.

4. Shipping Costs

Shipping costs are calculated at checkout based on destination and selected shipping method. Any applicable customs fees, import duties or taxes charged by the destination country are the responsibility of the customer.

5. Tracking Information

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information (if tracking is available for your destination).

6. Incorrect Address Information

Please ensure all shipping information is entered correctly at checkout. Lumé Lumé is not responsible for orders delivered to incorrect addresses provided by the customer. If an order cannot be delivered due to incorrect or incomplete information, reshipping costs may apply.

7. Lost, Delayed or Stolen Packages

Once a package is handed over to the carrier, the shipping process is outside our direct control. Lumé Lumé cannot be held responsible for:

• Packages lost by the carrier
• Packages delivered to the wrong address by the carrier
• Packages marked as “delivered” but not received

If your tracking shows an issue, please contact the carrier directly. We will gladly assist where possible, but we cannot issue refunds for packages that are lost, delayed or stolen once in transit.

8. Customs, Duties & Import Taxes

International shipments may be subject to customs inspections and import fees. These charges are not included in our product prices and must be paid by the customer. Customs processing may also cause delivery delays outside our control.

9. Split Shipments

In some cases, items in the same order may ship separately for logistical reasons. Customers will not incur additional shipping charges for split shipments.

10. Contact Us

If you have any questions regarding shipping, processing times or your order status, please contact us at:
contact@lume-lume.com

Company details

Lumé Lumé
Chamber of Commerce (KvK): 91047714
Email: contact@lume-lume.com
Return address: J.G. Waltherhof 75, 1323BC Almere, The Netherlands