Terms of service

Terms of Service – Lumé Lumé

1. Scope of Application

These Terms of Service apply to all offers, orders and agreements made through the Lumé Lumé website. By placing an order, you agree to be bound by these Terms.

2. Product Information

We strive to display our products as accurately as possible. However, minor variations in color, material or detail may occur due to lighting or screen settings. All prices include VAT unless stated otherwise.

3. Formation of the Contract

A contract is formed once your order is placed and payment is successfully completed. Lumé Lumé reserves the right to refuse or cancel orders in cases of suspected fraud, incorrect information or irregularities.

4. Prices and Payment

All prices are listed in euros and include VAT where applicable. Payments can be made using Shopify Payments, PayPal or Klarna. If a product or price is displayed incorrectly due to an error, we reserve the right to correct it at any time.

5. Order Processing and Delivery

Orders are processed within 2 business days, excluding weekends and public holidays. During peak seasons or promotional periods, processing times may be longer.

Estimated delivery times are 4–10 business days, depending on destination and shipping method. Delivery times are estimates only and delays may occur due to customs checks, weather, carrier issues or other circumstances beyond our control.

Import duties, customs fees or taxes charged by the destination country are the responsibility of the customer.

6. Shipping Address and Risk Transfer

The customer is responsible for providing complete and accurate shipping information. Risk of loss or damage transfers to the customer once the order has been handed to the carrier.

7. Right of Withdrawal and Returns

Customers within the EU have a 14-day right of withdrawal from the date of delivery, provided items are returned unused and in original condition. For full details, please refer to our Return & Refund Policy.

Return shipping costs are paid by the customer unless the item is defective or incorrect.

8. Non-Returnable Items

For hygiene reasons, earrings cannot be returned once the hygiene seal or packaging has been opened. Customised items (if offered) are also non-returnable.

9. Defective or Incorrect Products

If your order arrives damaged or incorrect, you must notify us within 48 hours of delivery and provide photos of the issue. When confirmed, we will offer a replacement or refund at no cost to you.

10. Warranty

Lumé Lumé provides a 30-day warranty against manufacturing defects. Damage caused by misuse, water, cosmetics, perfume or normal wear is not covered.

11. Liability

Lumé Lumé is not liable for indirect or consequential damages, including but not limited to loss of profit. Our total liability is limited to the amount paid for the order in question.

12. Force Majeure

We are not responsible for any failure or delay caused by circumstances beyond our reasonable control, including but not limited to customs delays, strikes, carrier disruptions, natural disasters or global events.

13. Intellectual Property

All images, text, logos and designs displayed on our website are the property of Lumé Lumé or its content suppliers. Reproduction, copying or distribution is not permitted without prior written consent.

14. Governing Law

These Terms of Service are governed exclusively by Dutch law. Any disputes will be submitted to the competent court in the Netherlands.

Company details

Lumé Lumé
Chamber of Commerce (KvK): 91047714
Email: contact@lume-lume.com
Return address: J.G. Waltherhof 75, 1323BC Almere, The Netherlands